GEG Comfort online store retails large products like furniture and mattresses, as well as small items, such as sculptures, rugs, pictures.
GEG Comfort ships products only within California state, excluding the islands.
The products purchased from GEG Comfort online store are usually shipped via our contracting delivery company from our manufacturers’ warehouses located in Los Angeles and City of Industry, California.
GEG Comfort offers free delivery within Los Angeles, Orange and Ventura counties of California.
If your shipping address is out of the aforementioned counties, you must place an order and contact us at email@example.com for the shipping price. We will review your request within 24 hours of your contact and depending on the delivery address and other factors will give you the best shipping/delivery price. Your payment card will not be charged unless you agree with proposed delivery fee and your order will be cancelled with no additional charge. Please note, that the larger your order the smaller the delivery fee will be. For some large orders the delivery fee can be simply waved.
It usually takes two (2) to ten (10) (and in rare cases, up to twenty (20)) business days for your order to be delivered. However, shipping and delivery times may vary depending on product availability, shipping method and/or delivery address.
IMPORTANT: ETA is just an estimate. Manufacturers do NOT guarantee product availability on said date. Please note that manufacturers may discontinue said item at their sole discretion and/or said item may no longer be available at all.
If your order contains both items that are in and out of stock with the manufacturer at the time of such order, we will, if applicable and/or available, provide you with ETAs for each item that is currently out-of-stock with the manufacturer(s), as well as with two (2) following options on how to proceed with your order:
- You can choose a different item(s) that is/are currently in stock with the manufacturer(s) which is recommended. We will modify your order in our system by adding the different item(s) of your choice that are currently in stock with the manufacturer(s) and removing out-of-stock items from your order subject to your request in writing via e-mail, Or;
- You must order the item(s) currently in stock with the manufacturer. We’ll modify your order in our system subject to your request in writing via e-mail and remove the item(s) currently out of stock with the manufacturer from your current order. Total order amount, including, but not limited to, tax will be modified, respectfully.
If you would like to wait for the non-stock item(s) (although its/their availability is not guaranteed as mentioned in paragraph IMPORTANT above), you might want to place another order for said item(s). If so, your card will be charged immediately to secure your order and ensure the payment (most card issuers revoke authorization to charge a card in 5-7 days from the date of the order). Please note that you will be charged a separate delivery fee if you choose to place another order. Please also note that our contracting delivery companies are not able to:
- pick up and store in-stock items till, and if at all, out-of-stock items become available and then deliver all items in your order to you;
- perform two (2) deliveries for the price of one (1) - i.e. they are NOT able to deliver in-stock part of your order now and the remaining portion of your order when, and if at all, it becomes available, because of extremely high fees associated with pick-up, storage and delivery services.
Please note that after the order is back in stock with manufacturer, it usually takes two (2) to ten (10) (and in rare cases, up to twenty (20)) business days for your order to be delivered.
NOTE: Since not all manufacturers provide us with their updated inventory in a timely manner, we cannot guarantee that all items listed on our web-site are in stock.
GEG Comfort and/or its contracting delivery company(ies) in charge of delivery of your order(s) shall not be responsible and/or otherwise held liable for damage done to ceilings, floors, walls, etc., since it is impossible to check their condition prior to such delivery. Damage claims should be addressed in writing at firstname.lastname@example.org. Since all delivery damage claims are handled by GEG Comfort, hereby you waive your right to file any claims with GEG Comfort’s contracting delivery company(ies). Please note that all claims are of legal nature and are handled in writing only as described above.
Most deliveries take place Monday through Friday from 8am to 6pm, PST. Our contracting delivery company will contact you to schedule your order delivery for the day and time convenient to you. Some deliveries may be scheduled during the weekends, depending on the situation. If you cancel or reschedule delivery in less than 24 hours prior the scheduled delivery date, additional fee equivalent to the rate of selected delivery service will be charged.
INSPECTING BOXES AND THEIR CONTENT AT THE TIME OF DELIVERY
Please make sure to inspect all boxes and their content (i.e. all items inside such boxes) at the time of delivery, before signing respective receipt confirmation provided to you by our contracting company’s delivery agent at the time of delivery. Failure to inspect item(s) in your order and make respective notes in the said paperwork at the time of delivery, shall mean that no damage was found and, thus, you release GEG Comfort from any liability in regards to such damage(s), including, but not limited to, replacement, return, refund and/or any other claims resulting therefrom. Besides, if customer does not make any notes of damage, if applicable, in said paperwork, he/she shall waive his/her legal rights for a chargeback on the grounds mentioned herein.
If damage is found during delivery, please make respective notes in the receipt confirmation (for example, if multiple boxes are delivered to you and one of them is damaged and has a number or letter on it, please write “Box 2 is Damaged” or “Box A is Damaged”, respectively), take pictures of the damage and immediately inform GEG Comfort in the presence of the delivery agent. If any damage is found and immediately communicated to us, we will check with the manufacturer whether the replacement is in stock or not and advise you of further steps.
Prior to placing an order, the customer is responsible for checking the dimensions of entrances into the building (house, apartment) comparing with the large item/s dimensions provided in the item/s description, to make sure that the entrances allow enough space for the entry of the items.
If applicable, please make sure to notify GEG Comfort in advance of any special requirements, including, but not limited to, narrow roads at the delivery address, proof of insurance for condominiums and high-rise building, reservations of service elevators, delivery time frames resulting from local ordinances, parking permits for delivery trucks, etc. If such special delivery requirements are not communicated to us when placing your order, we may charge you additional fees for any orders that are cancelled or rescheduled due to such special requirements. GEG Comfort shall not be held responsible for any missed delivery appointments, delays in transit, conduct of delivery company’s employee(s) or damage(s) to the customer’s premises or property and may not accept any returns, cancellations or claims resulting therefrom.
To inspect and accept your items and sign up for delivery, we require an adult to be present at the delivery address, otherwise, additional fees may be charged. (please see Missed Delivery Appointment / Refused Delivery below). The delivery of the order is considered accepted, if it has been rendered at the requested shipping address and the receipt is signed by the adult who is present at the time of delivery.
Delivery agents are not allowed to move any furniture other than the one they are delivering. They are also not permitted to move and/or set up any electrical equipment.
MISSED DELIVERY APPOINTMENT / REFUSED DELIVERY
If you miss your delivery appointment or refuse delivery of your order you shall be responsible for all fees associated with re-delivery and/or storing and shipping the product back to us /minimum $60/, respectively, and, if applicable, restocking fee(s). With that in mind, we strongly encourage you to be on time for your delivery appointment and accept your order.
DELIVERY TYPES /OPTIONS
- In-Home Delivery (No Assembly)
- Delivery to your door (first (1st) dry area after the threshold to your apartment or house)
- Delivery to the room of your choice included
- Assembly NOT included
- Unpacking / Boxes removal NOT included
Your order will be shipped via our contracting delivery company and delivered to the first dry area of your residence that can be accessed by the delivery driver, which is usually your front door or garage. This delivery option does not provide for unpacking, assembling and placing your order at the place of your choice as well as removing trash from packing materials. It is your responsibility to make sure that items in your order fit through all doorways, stairwells, etc., and can be delivered to the designated area in your residence, as well as for protecting your floors from damage by putting blankets and rugs prior to delivery. If any damage (during delivery or subsequent) is done to your residence and/or property, including, but not limited to doors, walls, windows, floor, ceiling, etc., by the delivery driver, GEG Comfort shall not be held liable for the above. It is your responsibility to file a claim with the delivery company. If your delivery agent determines that any items in your order cannot be delivered to the designated place for any reasons, including, but not limited to, an item not fitting through any doorway and/or stairwell, it shall be per discretion of the delivery agent where to put such items.
- In-Home Delivery and Assembly (white glove delivery)
- Delivery to the room of your choice included
- Assembly included
- Unpacking included
- Boxes removal NOT included
If you choose the “In-Home Delivery and Assembly” option, there will be a separate fee for the assembly. You must first place the order and contact us at email@example.com for the assembly fee. GEG Comfort will review your request within 24 hours and depending on the volume of the order, as well as the level of the difficulty of assembly, you will receive the assembly fee amount. You will not be charged unless you agree with the given assembly fee and if you don’t, you may cancel the order with no additional charge. Please note, that larger orders will have smaller assembly fees. For some large orders, the assembly fee may be waived.
Your order will be delivered into your residence, into the room of your choice, where it will be assembled, set up and placed as instructed by you. Please note that all packaging will be left at your residence since manufacturers will NOT accept any returns without original packaging and box(-es). The chance to get approved for a return authorization is higher if you have original packaging and box(es), however, it is NOT a guarantee since other restrictions and/or conditions, including, but not limited to the ones mentioned herein and/or in Return Policy, may apply. This option should be ordered prior to the shipment since it is more difficult to change the delivery type once your order is shipped.