SHIPPING & DELIVERY POLICY
General
GEG Comfort retails both large products (e.g., furniture, mattresses) and small décor items (e.g., sculptures, rugs, pictures).
Shipping is available only within California (excluding islands), Las Vegas, Nevada and Phoenix, Arizona
Shipping Fee
Orders are shipped via our delivery team from warehouses in Los Angeles and City of Industry, CA.
- Free Delivery: Available in Los Angeles, Orange, and Ventura counties. Also available in San Diego, San Bernardino, and Riverside counties for orders over $500.
Other Counties:
Shipping Fee Calculation: When placing an order, the system will automatically calculate the exact shipping fee based on the provided ZIP code. For custom shipping quotes, please contact us at support@gegcomfort.com — we’ll respond within 24 hours.
Note: Large orders may qualify for reduced or waived delivery fees.
Delivery Time
Estimated delivery time is 2 to 10 business days, and up to 20 days for out of California state deliveries. Actual time depends on product availability, method, and destination.
⚠️ Important: Estimated delivery dates (ETAs) are not guaranteed. Manufacturers may change availability or discontinue items at their discretion.
Stock Availability & Backorders
If your order includes both in-stock and out-of-stock items, we’ll contact you with options:
- Replace out-of-stock items with in-stock alternatives.
- Split your order and proceed only with available items.
If you want to wait for backordered items, you must place a new order and will be charged a separate delivery fee.
Note: Delivery companies cannot store items or deliver in multiple stages under one fee.
Delivery Scheduling
- Standard delivery window: Mon–Fri, 7 AM – 6 PM (PST)
- Weekend deliveries are available in some cases.
- Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled delivery time.
Inspection Upon Delivery
You must inspect all boxes and contents before signing the delivery receipt. If there’s damage:
- Note it clearly on the receipt (e.g., "Box 2 is damaged")
- Take photos
- Email us immediately at support@gegcomfort.com
The inspection will allow us to organize the exchange of the damaged part or whole box/product quickly.
Large Items & Accessibility
Customers must ensure that furniture can fit through doorways and access points. Notify us in advance if:
- There are access restrictions (e.g., narrow doors, narrow corridor turns, narrow roads, small elevators)
- Insurance certificates are required
- Delivery windows or parking permits apply
Failure to do so may result in failed delivery or order cancellation.
Who Must Be Present at Delivery
- If the order was paid using a debit or credit card, the cardholder must be physically present at the delivery address with a valid photo ID to verify the transaction at the time of delivery.
- If the order was financed through Affirm, the account holder must be physically present at the delivery address with a valid photo ID to confirm their identity at the time of delivery.
Delivery Options
In-Home Delivery (No Assembly)
- Delivered to the first accessible area of your home or apartment (e.g., entryway or garage)
- Does not include unpacking, assembly, or removal of packaging materials
In-Home Delivery & Assembly (White Glove Service)
- Includes delivery to the room of your choice, unpacking, assembly, and placement of items
- Packaging materials will be placed in your or your building’s recycling bin
- Assembly fees vary based on the order size and complexity — contact us after placing your order for a quote
- You will not be charged unless you agree to the quoted assembly fee. For large orders, the fee may be waived
GEG Comfort, INC 2025